TERMS AND CONDITIONS OF THE STEPINTODESIGN.PL ONLINE STORE

§ 1. Definitions and Seller Details

1. Terms and Conditions – these Terms and Conditions governing the use of the Online Store, placement of Orders, conclusion and performance of distance sales contracts, provision of electronic services, the rights and obligations of the Parties, the right of withdrawal, and the submission and handling of complaints.

2. Seller – K&K Design sp. z o.o., with its registered office in Warsaw, registered address: ul. Trakt Lubelski 265N, 04-667 Warsaw, Poland, entered in the Register of Entrepreneurs of the National Court Register (KRS) under KRS No. 0000633633, NIP (Tax Identification Number): 9522150571, REGON: 365236470, registered with the District Court for the Capital City of Warsaw in Warsaw, 13th Commercial Division of the National Court Register, e-mail: info@stepintodesign.pl, tel. +48 601 775 070.

3. Warehouse, Returns and Complaints Address – ul. Rezedowa 21, 04-232 Warsaw, Poland. Unless the Seller specifies a different address for a particular matter, returned Goods and Goods subject to a complaint should be sent to this address.

4. Online Store – the website operated by the Seller at https://www.stepintodesign.pl, through which the Customer may view the Seller's offer and enter into distance sales contracts.

5. Customer – a natural person, legal person or organisational unit having legal capacity that uses the Online Store or enters into a contract with the Seller.

6. Consumer – a natural person entering into a legal transaction with an entrepreneur that is not directly related to that person's business or professional activity.

7. Entrepreneur with Consumer Rights – a natural person entering into a contract directly related to their business activity where the content of that contract indicates that it is not of a professional nature for that person, in particular having regard to the scope of the business activity disclosed in the Polish Central Register and Information on Economic Activity (CEIDG), to the extent that applicable law grants such person consumer rights.

8. Entrepreneur – a natural person, legal person or organisational unit having legal capacity that conducts business or professional activity in its own name.

9. Goods – movable items offered by the Seller in the Online Store.

10. Product Page – a page of the Online Store relating to particular Goods and containing their description, price, available variants, technical information and other information required by law.

11. Order – a declaration made by the Customer using the functionality of the Online Store with the intention of entering into a sales contract for specified Goods.

12. Account – an individual section of the Online Store available after logging in, enabling the Customer to use the functionalities provided by the Seller.

13. Durable Medium – any material or tool that enables information addressed personally to the Customer to be stored in a way that allows access to it in the future for a period appropriate to the purposes of that information and allows the information to be reproduced unchanged, in particular e-mail.

§ 2. General Provisions and Electronic Services

1. These Terms and Conditions are made available to the Customer free of charge in a manner enabling them to be obtained, reproduced and stored.

2. With regard to services provided electronically, these Terms and Conditions also constitute the terms and conditions for the provision of electronic services.

3. Through the Online Store, the Seller provides in particular the following electronic services:

   1. enabling users to browse the Store's offer;

   2. enabling Customers to place Orders;

   3. maintaining an Account, where the Customer chooses to create one;

   4. enabling Customers to submit reviews, where this functionality is available;

   5. sending messages relating to the processing and fulfilment of Orders.

4. In order to use the Online Store, the Customer must have a device with Internet access, an up-to-date web browser, an active e-mail address and, where documents are provided in this format, software capable of reading PDF files.

5. The Customer is required to use the Online Store in compliance with the law, good practice and these Terms and Conditions and must refrain from providing unlawful content.

6. Information presented in the Online Store, including descriptions of Goods, prices and availability information, constitutes an invitation to enter into a contract unless expressly stated otherwise.

7. The Seller applies technical and organisational measures appropriate to the nature of the services provided in order to protect data transmission and the security of the Online Store.

§ 2a. Visualisations, Photographs and Materials Generated or Modified Using AI

1. Some of the graphic materials presented in the Online Store, in particular visualisations showing products in interior settings, may be created or modified using artificial intelligence (AI) tools.

2. Interior and lifestyle visualisations are for illustrative purposes only and are intended to show an example of how the Goods may be used and how they may look in different interior arrangements.

3. Materials generated or substantially modified using AI are labelled by the Seller in a manner appropriate to the nature of the material and the requirements of applicable law. In particular, the Seller may use the following notice:
   "Visualisation generated or modified using AI – for illustrative purposes only."

4. The notice referred to in paragraph 3 may be displayed directly next to the relevant graphic material or in another location that ensures the Customer receives clear and readable information when first encountering the material.

5. Elements of the surroundings shown in visualisations, including furniture, decorations, wall colours, interior furnishings, light sources and other elements of the arrangement, may be fictional and do not necessarily depict an actual interior.

6. Information concerning dimensions, technical parameters, installation, light source type, materials and other characteristics of the Goods is determined primarily by the description and technical specification provided on the Product Page.

7. Product photographs are intended to present the appearance of the Goods. The colour of the Goods displayed on a screen may differ slightly from the actual colour due to device settings, display characteristics, lighting conditions and the manner in which the photographic or graphic material was created.

8. An interior visualisation does not replace the product description or technical specification and should not be used as the sole basis for assessing the dimensions, technical parameters or installation method of the Goods.

§ 3. Placing Orders and Conclusion of the Contract

1. Orders may be placed through the Online Store 24 hours a day, subject to technical interruptions.

2. The Customer may place an Order after logging in to an Account or, where the Store provides such an option, without creating an Account.

3. The Customer selects the Goods, their variants and quantity, adds them to the shopping cart, provides the information required to process the Order, selects the delivery and payment methods, and reviews the Order summary.

4. Before placing an Order, the Customer is provided with the information required by applicable law, in particular information concerning the main characteristics of the Goods, the total price, delivery costs, payment method and expected fulfilment time.

5. An Order is placed by using a button or equivalent function that clearly indicates that placing the Order entails an obligation to pay.

6. Submission of an Order constitutes an offer by the Customer to enter into a sales contract.

7. Upon receipt of the Order, the Seller sends confirmation of receipt to the Customer's e-mail address.

8. The sales contract is concluded when the Seller sends the Customer confirmation that the Order has been accepted for processing, unless the messages presented during the purchasing process clearly indicate another legally compliant moment at which the contract is concluded.

9. Confirmation of the conclusion of the contract and the information required by law are provided to the Customer on a Durable Medium.

10. The Customer is required to provide true, current and complete information.

11. If an Order cannot be fulfilled, the Seller will promptly inform the Customer and refund any payments received in respect of the unfulfilled part of the Order.

§ 4. Prices and Payments

1. Prices of Goods displayed in the Online Store are gross prices inclusive of applicable taxes, unless an offer addressed exclusively to entrepreneurs has been clearly and unambiguously indicated otherwise.

2. Delivery costs and any other applicable charges are communicated to the Customer before the Order is placed.

3. Where a price reduction is announced, the Seller provides the information required by applicable law concerning the communication of price reductions.

4. Available payment methods are presented in the Online Store during the ordering process and on the payment information page.

5. Where payment is made in advance, fulfilment of the Order may begin once the payment has been successfully credited or confirmed, unless otherwise indicated for the relevant payment method.

6. The Seller issues sales documentation in accordance with applicable law.

§ 5. Delivery

1. Goods are delivered to the address specified by the Customer in the Order using the delivery method selected from the options available in the Store.

2. Available delivery methods and costs are indicated before the Order is placed.

3. The estimated processing or dispatch time for particular Goods is stated on the Product Page or during the ordering process. Where an Order includes Goods with different fulfilment times, the applicable time is the one indicated in the Order summary or otherwise agreed with the Customer.

4. If the estimated fulfilment time changes, the Seller will inform the Customer.

5. If the Customer fails to collect a shipment, the Seller may request that the Customer perform the contract and collect the Goods again. Any further action, including possible withdrawal from the contract by the Seller, will be taken in accordance with applicable law.

6. A Customer who is an Entrepreneur should, where reasonably possible, inspect the shipment upon delivery in the manner customary for shipments of that type and promptly notify the Seller of any transport damage identified. Failure to make such notification does not limit the statutory rights of a Consumer or an Entrepreneur with Consumer Rights.

§ 6. Right of Withdrawal

1. A Consumer and, where provided by law, an Entrepreneur with Consumer Rights may withdraw from a distance contract without giving any reason within 14 days.

2. In the case of a contract for the sale of Goods, the withdrawal period generally begins on the day on which the eligible Customer, or a third party indicated by the Customer other than the carrier, takes possession of the Goods, subject to the rules applicable to partial and recurring deliveries.

3. To exercise the right of withdrawal, the Customer should inform the Seller of their decision by means of an unequivocal statement, in particular:

   1. by e-mail;

   2. in writing to the address indicated by the Seller;

   3. using an electronic returns form, where available.

4. The Customer may use the model withdrawal form attached to these Terms and Conditions, but is not required to do so.

5. To meet the withdrawal deadline, it is sufficient for the Customer to send the statement before the relevant period expires.

6. The right of withdrawal does not apply in the circumstances specified by law, in particular to a contract for the supply of non-prefabricated Goods made to the Consumer's specifications or clearly personalised to meet the Consumer's individual needs.

7. The exclusion referred to in paragraph 6 applies only where the statutory conditions for that exclusion are satisfied in the particular case.

§ 7. Effects of Withdrawal

1. In the event of a valid withdrawal from the contract, the Seller refunds to the Customer who is a Consumer or an Entrepreneur with Consumer Rights all payments subject to reimbursement, including the cost of the least expensive standard delivery method offered by the Seller.

2. The refund will be made promptly and no later than 14 days from the date on which the Seller receives the statement of withdrawal.

3. The Seller may withhold the refund until the Goods have been returned or until the Customer provides evidence that the Goods have been sent back, whichever occurs first, unless the Seller has offered to collect the Goods.

4. The refund will be made using the same payment method used by the Customer, unless the Customer expressly agrees to another method that does not incur any costs for the Customer.

5. The Customer should return the Goods promptly, and in any event no later than 14 days from the date on which the statement of withdrawal was submitted, to the returns address:
   K&K Design sp. z o.o., ul. Rezedowa 21, 04-232 Warsaw, Poland.

6. The Customer bears the direct cost of returning the Goods unless the Seller has agreed to bear that cost or failed to inform the Customer that the Customer is required to bear it.

7. If, due to the nature or size of the Goods, they cannot normally be returned by post, information on the expected cost of returning them or the estimated maximum amount of that cost should be provided to the Customer before the contract is concluded, in accordance with applicable law.

8. The Customer is liable for any reduction in the value of the Goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the Goods, subject to any exceptions provided by law.

§ 8. Complaints and Liability for Conformity of Goods with the Contract

1. The Seller is liable to the Consumer and the Entrepreneur with Consumer Rights for the conformity of the Goods with the contract in accordance with the Polish Consumer Rights Act.

2. The Goods should conform to the contract, in particular with respect to their description, type, quantity, quality, completeness, functionality and other characteristics required by law and by the terms of the contract.

3. A complaint may be submitted:

   1. using the electronic complaints form, where available;

   2. by e-mail to: reklamacje@stepintodesign.pl;

   3. in writing to the Seller's address or the designated complaints address.

4. It is recommended that the complaint include information enabling the Order to be identified, a description of the non-conformity identified and the Customer's request. Photographs may facilitate the handling of the complaint, but they cannot be treated as a condition for accepting the complaint unless such a requirement is provided by law.

5. The Seller will respond to a complaint submitted by a Consumer or an Entrepreneur with Consumer Rights within the period prescribed by applicable law, as a rule within 14 days of receipt.

6. If the Goods do not conform to the contract, the eligible Customer may request repair or replacement in accordance with the Polish Consumer Rights Act.

7. The Seller will carry out repair or replacement within a reasonable time from the moment it is informed of the lack of conformity and without significant inconvenience to the Customer, taking into account the nature of the Goods and the purpose for which they were purchased.

8. The costs of repair or replacement, including in particular transport, labour and materials, are borne by the Seller where required by law.

9. In the circumstances specified by law, the Customer may make a statement requesting a price reduction or withdrawal from the contract. The Customer may not withdraw from the contract if the lack of conformity of the Goods with the contract is insignificant, subject to the rules and presumptions provided by applicable law.

10. With respect to a Customer who is an Entrepreneur and who is not entitled to consumer rights, the Seller's liability is determined in accordance with the Polish Civil Code, taking into account any specific provisions lawfully agreed with such Customer.

11. A manufacturer's or guarantor's commercial guarantee, where provided, constitutes a separate right and does not limit the Consumer's statutory rights relating to the non-conformity of the Goods with the contract.

§ 9. Reviews of Goods and Order Service

1. Where the Store enables reviews to be published, the Customer may submit a review of the Goods or the handling of an Order using the functionality provided.

2. The Seller informs users whether and how it verifies that published reviews originate from persons who have actually used or purchased the relevant Goods.

3. Where verification is carried out by linking the review to the e-mail address or Order identifier used for the purchase, the review may be labelled as a "verified purchase review" or with an equivalent notice.

4. Reviews for which the purchase could not be verified may be published only where the manner in which they are labelled does not suggest that they originate from verified purchasers.

5. The Seller does not commission or publish fake reviews and does not artificially inflate ratings of Goods.

6. The Seller does not remove reviews solely because they are negative. Reviews may be removed or hidden if they violate the law, these Terms and Conditions or the rights of third parties, contain unlawful, vulgar, abusive or advertising content, spam or personal data of third parties, or are unrelated to the Goods or service being reviewed.

7. If the Seller publishes reviews originating from another online store operated by the Seller or from an external review system, information about the source of the reviews and the method used to verify them should be presented in a manner that does not mislead users.

§ 10. Intellectual Property

1. The content of the Online Store, including in particular texts, photographs, graphics, page layout, visual identity elements and other materials, may be protected under copyright law, industrial property law or other applicable laws.

2. Use of the Online Store does not transfer to the Customer any rights to content belonging to the Seller or third parties.

3. A Customer who publishes a review retains the rights to their statement to the extent that such rights are vested in the Customer under applicable law.

4. To the extent necessary for the publication and use of a review in the Store and in the Seller's promotional materials, the Customer grants the Seller a non-exclusive, royalty-free and territorially unrestricted licence to use the review for the duration of the applicable legal protection, including in particular by recording, reproducing, making it publicly available and using it in information and promotional materials, with due respect for the author's moral rights.

5. The Customer represents that any content published by the Customer does not infringe the rights of third parties and bears responsibility for any unlawful nature of such content in accordance with applicable law.

6. The Seller exercises due diligence to ensure that the Goods, their markings, photographs, visualisations, descriptions and other materials presented in the Online Store do not infringe third-party intellectual property or industrial property rights, including in particular rights to industrial designs, utility models, patents, trade marks and copyright.

7. The Seller does not knowingly offer, promote or display Goods or materials for the purpose of infringing third-party rights. If the Seller receives credible information concerning a possible infringement of such rights, it will review the notification and take measures appropriate to the circumstances and applicable law, including, where appropriate, temporarily suspending the sale or display of the relevant Goods or material until the matter is clarified.

8. Any person or entity that believes that Goods, their design, marking or any material presented in the Online Store infringes its intellectual property or industrial property rights may notify the Seller at info@stepintodesign.pl. Where possible, the notification should enable identification of the right relied upon and the Goods or material concerned and should include information allowing the Seller to verify the notification, in particular the number of the relevant registered right, registration or patent, where one has been granted.

§ 11. Alternative Dispute Resolution

1. A Consumer may use out-of-court complaint handling and redress procedures in accordance with applicable law.

2. Information concerning entities authorised in Poland to conduct proceedings for the out-of-court resolution of consumer disputes is available through the websites and information services of the Polish Office of Competition and Consumer Protection (UOKiK).

3. In the case of a cross-border dispute, the Consumer may also seek assistance from the European Consumer Centre and the relevant alternative dispute resolution (ADR) bodies.

4. The Seller's participation in an out-of-court dispute resolution procedure is voluntary unless mandatory provisions of law provide otherwise.

§ 12. Product Safety and Product Information

1. The Seller provides, as part of the online offer of the Goods, the information required by applicable product safety legislation.

2. To the extent required by law, the Product Page contains or provides easy access in particular to information identifying the Goods, details of the manufacturer and, where applicable, the person responsible for the product in the European Union, as well as warnings and safety information.

3. The Customer should use the Goods in accordance with their intended purpose, installation and operating instructions, and all applicable safety information.

4. The provisions of this section do not limit the liability of the Seller or other economic operators arising from mandatory product safety legislation.

§ 13. Final Provisions

1. These Terms and Conditions in their present form are effective as of 17 August 2026.

2. Contracts concluded before the effective date of a new version of these Terms and Conditions are governed by the Terms and Conditions in force at the time the contract was concluded, unless mandatory provisions of law provide otherwise.

3. The Seller may amend these Terms and Conditions for valid reasons, in particular due to changes in applicable law, the scope of services provided, payment or delivery methods, or the functionality of the Store. An amendment to the Terms and Conditions does not affect rights already acquired by Customers.

4. In the case of continuous services provided under these Terms and Conditions, information about amendments will be provided to the Customer in a manner enabling the Customer to review the changes before they take effect and, where required, to terminate the service.

5. Contracts concluded with the Seller are governed by Polish law, without prejudice to any protection granted to a Consumer under mandatory provisions of the law applicable at the Consumer's habitual residence, where such provisions apply.

6. Disputes will be resolved by the court having jurisdiction in accordance with applicable law. This provision does not affect special rules governing jurisdiction in matters involving Consumers.

7. If any provision of these Terms and Conditions is found to be invalid or ineffective, this will not affect the validity of the remaining provisions unless otherwise required by law or by the purpose of these Terms and Conditions.

APPENDIX 1

Information on the Right of Withdrawal

You have the right to withdraw from a distance contract within 14 days without giving any reason, subject to the statutory exceptions.

In the case of a sales contract, the withdrawal period expires 14 days after the day on which you acquire physical possession of the Goods, or on which a third party other than the carrier and indicated by you acquires physical possession of the Goods. Where several Goods are delivered separately, the period is calculated from the date on which you acquire physical possession of the last of those Goods.

To exercise the right of withdrawal, you must inform the Seller – K&K Design sp. z o.o., ul. Trakt Lubelski 265N, 04-667 Warsaw, Poland, e-mail: info@stepintodesign.pl – of your decision to withdraw from the contract by means of an unequivocal statement. Goods returned following withdrawal from the contract should be sent to the warehouse and returns address: ul. Rezedowa 21, 04-232 Warsaw, Poland.

You may use the model withdrawal form, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient to send your communication concerning the exercise of the right of withdrawal before the 14-day period has expired.

If you withdraw from the contract, we will refund all payments that are required to be refunded, including the cost of the least expensive standard delivery method offered by us, no later than 14 days from the date on which we receive your statement of withdrawal. We may withhold reimbursement until we have received the Goods or until you have provided evidence that you have sent the Goods back, whichever occurs first.

The Goods must be returned promptly and in any event no later than 14 days from the date on which you withdraw from the contract to the following returns address: K&K Design sp. z o.o., ul. Rezedowa 21, 04-232 Warsaw, Poland.

You bear the direct cost of returning the Goods. In the case of Goods that, due to their nature or size, cannot normally be returned by post, the cost of return or the estimated maximum amount of that cost should be specified before the contract is concluded.

You are liable only for any reduction in the value of the Goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.

APPENDIX 2

Model Withdrawal Form

To:
K&K Design sp. z o.o.
ul. Trakt Lubelski 265N
04-667 Warsaw
Poland
e-mail: info@stepintodesign.pl

Address for returning the Goods:
K&K Design sp. z o.o.
ul. Rezedowa 21
04-232 Warsaw
Poland

I/We () hereby give notice that I/We () withdraw from the contract of sale of the following Goods:

....................................................................................

Date of conclusion of the contract / receipt of the Goods (*):

....................................................................................

Name of Consumer(s):

....................................................................................

Address of Consumer(s):

....................................................................................

Signature of Consumer(s) – only if this form is submitted on paper:

....................................................................................

Date:

....................................................................................

(*) Delete as appropriate.

§ 14. Annex 2 - Model withdrawal form